Privacy Policy

Last Updated: 19, Aug,2026

RS Chauffeurs (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our chauffeur, airport transfer, and taxi services, or visit rschauffeurs.com.au.

1. Who We Are

RS Chauffeurs is a chauffeur and taxi service provider based in Tarneit, VIC 3029, servicing Melbourne and surrounding suburbs, including airport transfers, corporate travel, hotel transfers, intercity and long-distance trips, family travel, special events, winery tours, point-to-point, and hourly charter services.

Contact details:

Phone/WhatsApp: 0434 737 270
Email: info@rschauffeurservice.com.au
Address: Tarneit, VIC 3029, Melbourne

2. Personal Information We Collect

When you request a quote, make a booking, or contact us, we may collect:

Identity and contact details — full name, email address, phone number
Trip details — pickup location, destination, pickup date and time, number of passengers, return transfer preferences
Special requirements — child seat requests, luggage details, special instructions for the driver
Payment information — payment method details when you pay by card or bank transfer (processed securely; we do not store full card numbers)
Communication records — messages sent via phone, WhatsApp, email, or our website enquiry/booking form
Technical data — IP address, browser type, and website usage data collected automatically via cookies and analytics tools (e.g., Google Tag Manager)

We only collect information that is reasonably necessary to provide and manage our chauffeur services.

3. How We Collect Your Information

We collect personal information directly from you when you:

Fill out the online quote/booking form on our website
Contact us by phone, WhatsApp, or email
Make a booking for airport transfers, corporate travel, or any other service we offer

We do not knowingly collect personal information from third parties without your consent, except where necessary (for example, if a booking is made on your behalf by a travel agent, corporate office, or family member).

4. Why We Collect and Use Your Information

We use your personal information to:

Confirm and manage your booking, including pickup, drop-off, and driver allocation
Provide accurate fare quotes and process payments
Communicate with you about your trip (confirmations, delays, driver details)
Arrange child seats, extra luggage space, or other special requests
Respond to enquiries, feedback, and complaints
Improve our services and website experience
Comply with legal and regulatory obligations, including Commercial Passenger Vehicle (CPV) industry requirements
Send you promotional offers (e.g., first-trip discounts) — only where you have not opted out

We do not use your personal information for any purpose beyond what is reasonably expected for booking and delivering chauffeur services, unless you have given consent.

5. Disclosure of Your Information

We may disclose your personal information to:

Our drivers, to the extent necessary to complete your trip (name, contact number, pickup/drop-off location)
Payment processors and financial institutions, to process card or bank transfer payments
IT service providers, including website hosting and booking-form software providers, who assist in operating our systems
Regulatory bodies, where required by law (e.g., Victorian CPV licensing authorities)

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Where any service provider we use stores or processes data outside Australia (for example, cloud-based booking or hosting infrastructure), we take reasonable steps to ensure that provider handles your information consistently with the APPs, in line with our obligations under APP 8 (cross-border disclosure).

6. Cookies and Website Analytics

Our website uses cookies and tools such as Google Tag Manager to understand how visitors use our site and improve functionality. Cookies may collect non-identifying technical data (browser type, pages visited, approximate location via IP). You can disable cookies through your browser settings; this may affect some website features.

7. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of booking and contact records and restricting access to personal information to staff who need it to deliver our services.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g., financial record-keeping obligations).

8. Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm, we will assess the incident in line with the Notifiable Data Breaches (NDB) scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Ask us to correct any inaccurate, outdated, or incomplete information
Withdraw consent to marketing communications at any time

To make a request, contact us at info@rschauffeurservice.com.au or 0434 737 270. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first at info@rschauffeurservice.com.au so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Automated Decision-Making

We do not currently use automated decision-making systems (such as AI) to make significant decisions about individuals (e.g., pricing decisions based on profiling). If this changes, we will update this policy to disclose the use of such systems, consistent with Australian regulatory requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

TERMS AND CONDITIONS

Last Updated: 19, Aug,2026

These Terms and Conditions (“Terms”) govern your use of RS Chauffeurs’ website and booking of our chauffeur, airport transfer, and taxi services. By making a booking with us, you agree to be bound by these Terms.

1. About Us

RS Chauffeurs provides premium chauffeur and airport transfer services across Melbourne, including local taxi service, corporate transfers, intercity transfers, hotel transfers, long-distance trips, family travel, point-to-point transfers, special events, hourly charter, and winery/custom tours. Our drivers are fully licensed and Commercial Passenger Vehicle (CPV) accredited in accordance with Victorian transport regulations.

2. Bookings and Quotes

Bookings can be made via our website form, phone, WhatsApp, or email.
Quotes provided are based on the information supplied at the time of booking (pickup/drop-off location, date, time, passenger count, vehicle type). Fares may vary if trip details change (e.g., additional stops, waiting time, route changes due to traffic or road closures).
A booking is confirmed only once we send you written confirmation (via SMS, WhatsApp, or email).
It is your responsibility to provide accurate and complete pickup, destination, and contact details. We are not liable for delays or missed pickups resulting from incorrect information provided by the customer.

3. Pricing and Payment

We offer transparent, upfront pricing with no hidden fees.
We accept cash, card, and bank transfer.
Additional charges may apply for extra waiting time, additional stops, toll roads, parking fees, or changes to the original itinerary, and will be communicated to you where reasonably possible.
Promotional offers (e.g., discount on first trip) apply as specified at the time of the offer and cannot be combined with other promotions unless stated otherwise.

4. Cancellations and No-Shows

Cancellations made with reasonable notice (as advised at time of booking) will not incur a charge.
Late cancellations (i.e., cancellations made close to the scheduled pickup time) may incur a cancellation fee, as this affects driver scheduling.
If a passenger fails to show up at the agreed pickup location within a reasonable waiting period without prior communication, this may be treated as a no-show and charged accordingly.
We recommend contacting us as early as possible for any changes or cancellations via phone or WhatsApp: 0434 737 270.

5. Waiting Time

A standard complimentary waiting period applies for airport and hotel pickups to account for delays in baggage claim, customs, or check-out.
Waiting time beyond the complimentary period may be charged at our standard rate, communicated at the time of booking.
For flight delays, please notify us of your updated arrival details as soon as possible so we can adjust the pickup time accordingly.

6. Passengers, Luggage, and Child Seats

Please advise the correct number of passengers and luggage items at the time of booking, as this determines the vehicle allocated to your trip.
Baby and child seats are available on request at no extra cost; however, they must be requested in advance to ensure availability.
We reserve the right to decline carrying luggage or passenger numbers exceeding the safe capacity of the vehicle booked.

7. Conduct and Prohibited Items

Passengers must not engage in behaviour that endangers the safety of the driver, themselves, or other passengers.
Smoking, consumption of illegal substances, and carrying of dangerous or illegal items in our vehicles is strictly prohibited.
The driver reserves the right to end a trip if a passenger’s behaviour is abusive, unsafe, or unlawful. No refund will be provided in such circumstances.
Any damage caused to the vehicle by a passenger (e.g., stains, breakages, excessive mess) may result in a reasonable cleaning or repair fee being charged to the customer.

8. Delays and Circumstances Beyond Our Control

We will make every reasonable effort to ensure punctual service. However, we are not liable for delays or service disruptions caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, extreme weather, flight delays, or other events of force majeure.

9. Liability

To the maximum extent permitted by law, RS Chauffeurs’ liability for any loss, damage, or injury arising from our services is limited to the value of the fare paid for the relevant trip, except where liability cannot be excluded or limited under the Australian Consumer Law (ACL) or other applicable legislation.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
We maintain appropriate insurance in accordance with Victorian CPV licensing requirements.

10. Personal Belongings

RS Chauffeurs is not responsible for personal belongings left in the vehicle. If an item is found, we will make reasonable efforts to return it to you; a reasonable return delivery fee may apply.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, available at [insert Privacy Policy page link], which forms part of these Terms.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia, and any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Phone/WhatsApp: 0434 737 270
Email: info@rschauffeurservice.com.au
Address: Tarneit, VIC 3029, Melbourne